Shipping Policy

Shipping Information

Free Standard Shipping

Standard ground shipping is FREE for all orders $50 and over within the continental United States.
Orders shipped to Alaska and Hawaii are subject to additional shipping charges.
Most orders are shipped via UPS or FedEx and typically arrive within 3–5 business days.

Delivery surcharges may still apply to rural zip codes, and to orders shipped to Alaska or Hawaii.

Estimated Arrival Times (by Product Category)

  • Lightweight Wheelchairs
    Quick-Ship models: 4–6 business days
    Custom builds: 6–10 business days (fully assembled except removable legrests)

  • Ultra-Lightweight Wheelchairs
    Custom chairs: 2–5 weeks (depending on manufacturer).
    Brands like Invacare, TiLite, and Sunrise Medical generally take ~1 week to produce and 1 week to ship.
    Colours wheelchairs may take up to 5 weeks.

  • Lift Chairs
    Shipping time: 5 business days to 4 weeks depending on fabric and options.
    In-Stock fabrics leave the warehouse within 2 business days.
    Custom chairs (with heat/massage or heavy-duty options) may take 3–4 weeks.
    All lift chairs are shipped by freight; the carrier will contact you to schedule a delivery.

  • Power Wheelchairs
    Travel/folding chairs: ship within 1–3 business days.
    Custom options: may take 1–2 weeks.
    Full-size power chairs ship via freight and require scheduled delivery.

  • Scooters
    Small travel scooters: 3–5 business days (UPS/FedEx).
    Larger or custom scooters: 6–10 business days (freight).
    Pride Mobility and Drive Medical scooters usually arrive within 6–10 business days.

  • Handcycles
    Invacare: ~3–5 weeks.
    Quickie: usually within 2 weeks.

Freight Delivery Items

Large scooters, lift chairs, full-size power wheelchairs, patient lifts, hospital beds, standing frames, and other large equipment are delivered via freight carrier.
You’ll receive a call to arrange delivery once the item arrives at your local freight terminal.

Additional Details

  • Orders under $50: add $9.95 for standard ground shipping.

  • Certain rural zip codes may include additional delivery fees.

  • We currently do not ship internationally or to Puerto Rico, Guam, or the US Virgin Islands.

Need specific shipping info before placing your order?
📧 sales@horizonmedicalequipment.net
📞 +1 (713) 839-1420

Expedited Shipping (2nd Day & Overnight)

Expedited options are available on many items.
You can view exact rates directly on the product page by entering your ZIP code.

How It Works

  • Eligible items show “Expedited Shipping Available.”

  • Rates are shown per item; accessories or options may adjust the final total.

  • Expedited shipping speeds up delivery time after production — not the product’s build time.

Expedited delivery applies Monday–Friday only. Saturday delivery may be available upon request (additional fees apply).

White Glove Delivery

Our premium White Glove Service ensures your new product is delivered into your home, set up, tested, and all packaging removed.

This service is ideal for customers who want a smooth, worry-free delivery experience or for family members receiving equipment out of town.

White Glove Includes:

  1. Delivery to your home by a trained agent.

  2. Full unpacking and inspection.

  3. Setup and functional testing.

  4. Removal of packaging materials.

  5. Confirmation that everything is in perfect condition.

⏱ Timeframe: Adds approximately 5–7 business days to delivery.
💲 Cost: Varies by product (listed on product page).
📍 Service may be limited in remote or rural areas.

Inside Delivery

For customers needing assistance bringing their purchase inside but not full setup.

  • Delivered by freight carrier directly inside your ground-level home.

  • Carrier will call to schedule delivery.

  • Product will not be unpacked or assembled.

Ensure your doorway is at least 36" wide to accommodate the shipping box. For tighter spaces, consider upgrading to White Glove Delivery.

💲 Cost: Varies by product and brand, listed on each product page.

Need Help or Special Arrangements?

Our team is happy to help with any delivery questions or special requirements.

📍 Horizon Medical Equipment
2236 W Holcombe Blvd, Houston, TX 77030
📞 +1 (713) 839-1420
📧 sales@horizonmedicalequipment.net